SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YOGA COZY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yogacozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
9 day delivery to the US. Comfortable, though a bit thin. It will suffice for yoga/sports though. I got these to try a local fitness center near me, but they require you to have these kinds of socks and "suggest" you purchase their own... which cost $15-20. No thanks. If I had been able to find my old airplane/hospital socks, I wouldn't have bothered with these, but for this price, they aren't a bad deal. Even though they are thin, they are soft and the grips work well for not slipping even for walking on a laminate floor.
10/10 good quality
Very nice
Conforming with stockings
Super comfortable, great quality at an excellent price.
Great 6 came in record time!
Excellent quality, beautiful
Are excellent for exercises and yoga. Super antiskid
Exactly as described
I loved them, they make a bit transparent but for the price the fabric does not bother
I bought it to use it when I was doing Pilate. I used it to wear it like my original toe socks. Taiwan's ankle is also very nice, so when I exercise, I can't be pushed back. Live the same as
Very cute color, they are super comfortable and soft, perfect non-slip. I liked them very much, I would buy them again
Fast & on-time shipping in minimal packaging. Socks have good elasticity & are a little thin, but would be perfect for exercises requiring grip socks. They’re just what I needed at the right price.
Very comfortable.
Perfect fit me super well the size is unique and it is ideal long they are well adjusted. All good late delivery
From the water and high-quality came very quickly packed
Very good quality! I really recommend. Buy as fast as you can!!! Beautiful socks with great quality!!!!
Very good socks for pilatis, non-slip, the package arrived very quickly. I will order in other colors as well.
The color is super beautiful, delighted!! And super good quality, I recommend that when they wash them they put them backwards in the washing machine
The product is the same as it is shown and they are very practical for what they are used and very fast shipping