SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YOGA COZY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yogacozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I made it out by the deputy and the designated thermal. Warm that m'yakenki.
Beautiful socks seems to me to be of good quality. Very thick, I thank the seller very much for the shipment.
Is pleasant to the touch of the skin and is really warm. It's not a thick sock, it doesn't hinder shoes... The sock eh all straight, has no curve in the heel. Faithful to the ad photo. Recommend!
This is already my second purchase of these socks, I wear a lot here, they are very good! Thank you! Thank you!
They are cute but I asked for a refund why there were two who, when they were used, they were crossed by the splints that all the socks have
They look good, I haven't tried them yet, I hope they're not too tight from the top.
The socks aren't big. For a 37, 38 in Brazil it is quiet. Larger feet or thicker ankles, I don't know if it gets too tight.
Everything right just like the ad reached the 4 pairs great cost benefit
I found it strange for not having a heel mark, KKK, but when I put it on my foot, adjust it right, they are with velvet inside, really warm, with no chance to wear it in hot weather, KKK
thin not thick like I thought
It took 12 days to arrive in Salvador/Bahia. I really liked the sock! I thought it was warmer/thicker, but as there are 4 pairs, you can use one on top of the other. For the price, it was very worthwhile.
They arrived earlier than expected, excellent quality, very hot, they work perfect for the winter season. I will make purchase again. I feel satisfied with my product
Awesome just like the pic
Very comfortable
Are very good. I have the, second time, I buy them. Are from within feldados