SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YOGA COZY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yogacozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought a size 65. Excellent. Recommend the seller, received me after 9 days😍
Looks resilient. Beautiful color and material
Great item for yoga and exercise!!!! It comes with the pump so no need to buy it ! Definitely recommend!!!!
Good ball, as described, delivered a little more than 2 weeks. Already used, we hope for strength. Seller Thank you
All the vidpovidak, the daughter, is satisfied with the purchase
The yoga balance ball is excellent & of good quality... Many thanks for the fast ship. & good delivery...
For the price is not bad. I got on before my wife and hold 110kg... XD
The package arrived in time and shape, at the moment it feels resistant but it will be seen when it is used
Good ball with material that feels hard I arrive fast I recommend it
Having turned off Vin Chudovy Duzha great 85 cm, my daughter was awarded
Very tough, Good for exercising
Great for exercising at home. Nice touch
On time delivered, thanks
Arrived in type and form we already inflated it and it is super father 10/10
Functional and cost economy, it has its manual pump to inflate
Excellent purchase apart from the fact that as always the products arrive before time, this yoga ball is super good comes with its little bulb to inflate it without battling mega practice! Well I want it for my therapies so I need it a little deflated, I finally loved it, I loved it, I loved it, I loved it... I Super recommend the seller, very good purchase
Thank you very much for the delivery. It's as described, but it hasn't been inflated yet. I will review later when using👍Thank you for the pump❤️
On the viglyad garny m'yachik. I was in charge. Delivery shwidka. Two printing.