SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YOGA COZY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yogacozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it. The fabric is nice and soft. It’s very comfortable to wear. The pink is awesome.with the summer tan
I'm a friend, I recommend
love love love it, it's super soft and it complements my body. The only thing is that it's a little short and I would like it to at least hit the top of my foot. Other than that I love it!!!
I do 90 chest circumference. I do 70 waistlines And I do 85 hip circumference. In French and in Europe I put a size S, I ordered the size L. If you want a wide effect, I recommend it. I do that m with flip flops it will be perfect see the photo of Knife feet. You have to take into account during your order that it is such that on the photo, it is not a straight cut, it is a cut that slightly rounds the hips. So if you are looking for a right plus side, be careful, if you are tall, because it will be short in stockings if you are looking for something that values your hips, I advise against it. The last photo is socket from the front or I show the shape. I don't mind, I 've got a body X
Super hermosoooo the fabric I like thank you seller I will make another order
Looks comfortable. Have not worn yet.
Spectacular, the fabric, the sizing, everything.
Good quality-Swift shipping - I 'd size down - I'm 5'2 140
Received very fast. Perfect Color. Beautiful fit, and good quality. I'm definitely going to order 2/3 more.
Obsessed!! I’m going to buy every color! Came in less than a week!!
Perfect came quickly, sitting from the water on the body!!!! What fun. Slightly darker than the presented site. Not transparent.
Super confortable, fresh and soft.
Very comfortable. I could have sized down and been just fine.
these are very nice none of the packages are marked with the sizes.
great piece & fits correctly