SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YOGA COZY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yogacozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is a cute comfortable cotton pants 1,74 I ordered l, it suits me, I ordered 3 good much better than those sold in the center arrived fast
Item received before due date, correct size, I recommend.
Delivery is fast 11 days. Ordered 2 sizes larger than I wear. The quality is average, synthetic, wearable, according to the price, OK. Thanks to the seller for the excellent service
Came as written in the announcement came very fast 17 days great quality the pants and very comfortable great fabric I have a little more than 1,80 weight more or less 120 kilos seen 48 to 50 if you and chubby and and in doubt you can buy without fear and a great product I recommend congratulations to the selling and 5⭐⭐⭐⭐⭐
👍
I highly recommend excellent quality
It is a good product, arrived a few days before the date Excellent!!!
Very good the size, you just have to order one size more than you usually wear They are very well adjusted are very warm and the fabric looks good quality for the price it has.
Arrived in 2 weeks, it is polar type material, good for winter, shelter well, it is perfectly fitted my height is 1.60 cm and weight 75 kg. I will order in another color I really liked
I loved I'll order. 1.80 measure and Weight 62kg I ordered size S and it fits me super
From order to delivery, arrived in the appointed time. The fabric is thick and warm, the length and throw are correct, request one size less than the recommended (XL), still it was wide of the hip and large of the waist; I should have ordered size L. The color is father, I recommend to take into account the margin of error of the seller, but more take into account the size that fits you from previous purchases. I am a person of average complexion in terms of abdomen: hip 100cm, waist 85cm, weight 86kg, height 180cm. It was not necessary to contact the seller about this product. The color is not well appreciated, but it is navy blue.
They come very well arrived in time and fit well in their highly recommended packaging bag Thanks
A little fair size, buy one size more than your usual size is 178cm and weight 74 good quality and design
It is great, soft and of good quality. Comes one size smaller, my husband wears the XL and I asked him for the 2xl
Very nice looks good quality my husband was good and liked it arrived fast😃
I receve my track i like it
Arrived in less than two weeks in Montana, USA. Very nice quality for the price.