SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YOGA COZY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yogacozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good fabric and arrived quickly and in good condition I recommend it
They stretch a lot so I think that asking for a size less is fine in case you like them tight and if not, then ask for your normal size
I like it, delighted with the purchase. Very good recommended
The shipping was expeditious, arriving within a ten-day timeframe. The quality of the shorts appears to be satisfactory. Furthermore, the sizing is accurate.The shipping was expeditious, arriving within a ten-day timeframe. The quality of the shorts appears to be satisfactory. Furthermore, the sizing is accurate.
These pants are absolutely fantastic! The seat is just perfect-she shapes and accentuates the figure in a way that's flattering no matter what size you wear. The fabric feels incredible, smooth yet hard-wearing, and is comfortable to wear throughout the day. In terms of appearance, it looks exactly like pants from NVGTN-you could almost think it's the original! If you are looking for stylish and comfortable pants that will make you look good in any situation, then this is definitely the right choice.
The shorts were a perfect fit and the material was of very good quality. Highly recommend.
I ordered a L. They’re very stretchy and fit well for reference I am 5’3 and about 220 pounds :)
Perfect short, same to the original, no differences. .
Good quality of the fabric is soft non-rigid, not dented on the front side of the leg.
Good quality. Fits based on size chart.
Everything perfect, it is quite wide so the size is worth one M
Excellent quality. The fabric is soft, thick and stretches well, besides the model is very beautiful and suits the body well. Recommend!
Frankly pleasant surprise, it is of super good quality, soft and pleasant I on kiffe and advise you!
ABSOLUTELY LOVE IT. it hugs my hips and helps me have an hourglass body, and at the gym it honestly feels great!!! 10/10
fast shipping and true to size, def worth the price
So perfect I’m obsessed
They are of very good quality, same as the originals, I recommend taking one size less if you want it to be fair. The fabric is thick and not transparent. Very important fact: If you are of average or normal height and you want the stockings not to be very long, take a size less than yours; like if you liked my comment
Great quality fast shipment.
They are very good quality, I would certainly order this product again