SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YOGA COZY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yogacozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend the towel. Great quality, absorbency. After washing, nothing happens, it does not dye. In fact, it does not differ from that of the Deca **** n store. It works at the pool and on the beach. Thank you and greetings to the seller.
good
It's as described. I was very worried that I would not come like last time and I was not compiled anything. Liers.
Excellent! Well thin, which facilitates folding. Dries very well too!
Best quality towel. My son practice swimming and this towel helps him to dry his body quickly, besides the drying of the microfibrá fabric is very Express, which means that it is kept without being wet... and it does not take up any space. 10/10 arrived faster than expected, less than 5 days to arrive in Sinaloa
Very good compact towel already used it after shower absorbs moisture perfectly, thanks for the fast delivery.
I like the fabric feels very good, it is worth the towel, it is not used because it is coming but what I see I like a lot, so I recommend it!
Ottimo
Towel nicely cut thoroughly trimmed without an unpleasant smell. Whether it will fulfill its function and will absorb water well time will tell. After the structure, the material seems to me no, but maybe I'm wrong.
Towel light and thin and that's what it was all about. At a temp of 23C with low humidity hanging on the strings in the house it dried in 3 hours. He was all underwater, twisted and hanged. So it's OK. The photos do not reflect the actual color. The colors are pleasing to the eye.
Great towel!
Very good. Excellent absorption and very fast dries. Is great more practical and compact.
Tel que prévu, reçu rapidement
Super absorbent and ideal size
Super quality!
Very good quality and size. Fast delivery, I arrive in just 12 days!
Super fast delivery absolutely great material 10 out of 10 I say for the Quality of the product highly recommend this seller I have bought 10 of these items for all of my family that’s how good this product is and last of all fantastic price just wow
The product of excellent quality, the price is very good the truth in the normal market is not found this size for that price, I arrived super fast
The item is as described, the towel is thick, it dries quickly, like it, satisfied with the purchase
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