SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YOGA COZY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yogacozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well for walking when I will be in hospital arrive well packed kidney to say thank you to the seller
It came separately each item after several days although the transaction was carried out at the same time reached in two separate deliveries not at the same time.
For yoga, they did not forge their legs, those don't treba! I am well stitched, I recommend it!)
Very nice. For a foot of 23 cm perfect. But stretchy-that is, smaller and larger will fit without a problem. Nice anti-slip pattern. I recommend.
The grip on them are amazing and I’m a size 11 men’s and they fit well. My wife is a size 8 women and if it’s her well highly recommend them.
Very good, do not slip. For Dancing are also suitable.
Genial!!! 👌
Good product quality. The shipment arrived in 9 days. I recommend
Received before the date indicated... they are very good and warm essss.. I already ordered two more pairs
Excellent quality! They have like a pelt inside, so they shelter. Did not need to contact seller, but Catalog 5 to be able to close the comment
They arrived early, they are very cool, as the image I recommend
The product came in the most fast board. Communication with the seller spent in an excellent way. The product is pleasant to the touch. The product is very simple to install and suitable exactly for description. Strongly recommended
i’ve used it too much it started to get dirty 🙆🏻♀️ overall so good and the color is so cute, i really like it!!
Super good quality, come thick and work perfect for pilates
very good quality love them
Excellent socks and suitable for philtis classes, very soft and pleasant fabric on the leg and look just like in the picture. That's third pair I buy