SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YOGA COZY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yogacozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
Excellent product and in very good price, very practical, dry very well. At first you have to wet the fabric so that it works as it should. I recommend it
Nice product. Fast delivery. Fast shipping. Satisfactory price for this product. Passed a successful health check.
I loved it, it is very likely that I will ask for more in the future
Good, I'll have a towel. Rozmir to go for the gym Chi in a short life, for vyterti hands, calling. Brothers to the beach Chi basein, then take the towel of the little rosemir. Drying, zvichine. I jagged a longer towel with Rosmir, a Bulo. I won't take the Bagato.
Excellent size, good quality, has its sachet to carry. The color is identical to that described. I would buy again without problem.
Excellent Product, arrived very quickly in Mexico. There was No need for communication with the seller.
Towel vidpov I will describe and rozmiram. The prim of the mikrofibra, yak shvidko visikhav. Compact behind the rosmires. Priyshov in Ukraine up to 10 days
Correct colors, correct sizes. & super fast shipping. Highly recommend seller.
This is very cool, I will certainly buy another
Not a bad towel. Thin, the size corresponds to the declared. Perfect for tourism or training
Beautiful, light practical, does not occupy place and very good quality thank you very much, I recommend it totalmemte
Good product. I acquired the size 80x130cm and it is perfect for a child between 7/11 years old. Good touch feeling and good size
These towels are great. We bought them for a water park birthday party. No heavy drenched wet towels. These thin microfiber towels repel the water helping you dry while not rendering your towel useless. Quick delivery had them here in about a week too!
Taking a gift, as a gift
Many thanks to the seller, I send it very fast and I am very satisfied with the purchase, it is recommended to the seller
These are good products except that I had ordered two similar colors and they are different.
Actually a large towel. You can wrap yourself in it. A big plus for the hanger. It absorbs water quickly. Dries quickly