SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of YOGA COZY (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yogacozy.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
impeccable
Is like the photo, everything well the delivery was crazy super fast that came to me. Only the sizes maybe it is little reduced I am L and it is not bad but it would be more comfortable a XL
It’s so soft and smooth so comfy I need 3 more
Fabric soft and comfortable, nothing to envy to the big brands. I took the L and I bring a third Italian recommended.
Fast delivery all perfect The top has good quality I am happy
The fabric of such a top is very delicate. Feeling of being with second skin. Almost imperceptible. Very good. Only defect was one of the booze to be half-crumpled. But about the blouse is not evident. Color identical to the ad. Super fast delivery and before the deadline. I'll buy the others, CTZ KK
elastic, soft, pretty, excellent. for european M (38) you should order size L.
In love he has a very vivid color, I could have picked up a smaller size, it would get better, it comes with Bojo
Top Super, for my XS-S, delivery is close to 2 tizhniv.
Great little crop top. Teal colour stretchy and also offers support If you use the pads - I prefer without tho. Very happy with the purchase and I like the back of it.
Excellent product, the fabric is of good quality, it is very comfortable 10/10. Arrived ahead of schedule.
Very beautiful, stretch, just have to be careful not to undress
Very beautiful, quality material, recommend.
Excellent very good quality of the fabric arrived in time earlier than indicated
For 16 days before Kiev, for a long time, for good stitching, for a dotik, for a lot, for a number of people, there is a certain smell, and I think to vithrate
I liked it a lot, good material, bought two and it was worth it.
Perfect! I'll buy more. I recommend it. I loved it. The material is excellent.
I am 171cm and 77kg C/D cup and I bought this bra size L. It is a bit tight but wearable. next time I'd choose a bigger one. anyway the quality is great ans I highly recommend:)